Terms of Service

Effective Date: September 1, 2025
Last Updated: January 27, 2026

1. Acceptance of Terms

These Terms and Conditions govern your use of the Kaiva platform (“Service”, “Platform”). The legal entity you are contracting with is SLATEAI LIMITED, a company registered in England & Wales (Company No. 16601902), hereinafter referred to as “The Company”, “SLATEAI LIMITED”, “we”, “us”, or “our”. Kaiva is a trading name of SLATEAI LIMITED. By accessing or using our Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Service.

2. AI Output Disclaimers and Limitations

2.1 No Accuracy Guarantees

AI responses may contain:

• Factual errors or inaccuracies
• Outdated information
• Biased or inappropriate content
• Hallucinated or fabricated information

2.2 Use at Your Own Risk

You acknowledge that AI-generated content should be used with caution and critical evaluation. You are solely responsible for:

• Verifying information before acting upon it
• Evaluating the appropriateness of AI responses for your specific use case
• Any decisions made based on AI-generated content

2.3 Not Professional Advice

AI responses do not constitute professional advice of any kind, including but not limited to:

• Medical, legal, or financial advice
• Professional consultation or diagnosis
• Investment or business recommendations
• Technical specifications or safety instructions

2.4 Third-Party AI Providers

Our Service relies on third-party AI providers. We do not control these providers and are not responsible for:

• Their availability or performance
• Content filtering or moderation policies
• Rate limits or usage restrictions
• Changes to their models or capabilities

AI providers in our platform are subject to addition or removal at any time depending on platform requirements, strategic decisions, or provider availability. Kaiva does not guarantee the continuous availability of any specific AI model or provider. We reserve the right to add new providers or discontinue support for existing providers without prior notice, and users should not rely on the permanent availability of any particular AI model for critical operations.

3. User Responsibilities

3.1 Appropriate Use

You agree to use Kaiva only for lawful purposes and in accordance with these Terms. You must not:

• Generate content that violates laws or regulations
• Create harmful, abusive, or malicious content
• Attempt to reverse engineer or misuse the AI models
• Share account credentials or violate security measures
• Use the Service for automated or bulk requests without permission
• Disable or circumvent our analytics or tracking systems
• Use ad blockers or tools that interfere with our advertising measurement (where you've consented to marketing cookies)

3.2 Content Responsibility

You are responsible for all content you input into the Service and any consequences of AI responses generated from your prompts.

4. Privacy and Data

4.1 Data Collection

We collect and process data as described in our Privacy Policy, including:

• Account information and usage data
• Conversation history and AI interactions
• Technical information and analytics

4.2 Third-Party Processing

Your inputs may be processed by third-party AI providers subject to their respective privacy policies and terms of service.

4.3 Analytics and Advertising

With your consent, we use third-party analytics and advertising services:

• Google Analytics: Tracks website usage and performance with anonymized data
• Google Ads: Measures advertising effectiveness and enables targeted marketing

These services are subject to their respective terms of service and privacy policies. You can withdraw consent at any time through our cookie settings.

5. Service Usage and Analytics

5.1 Analytics and Performance

We use analytics tools to improve our service. By using Kaiva, you acknowledge that:

• Analytics data helps us optimize platform performance and user experience
• Advertising measurement helps us provide cost-effective services
• You can opt-out of non-essential tracking through our cookie preferences

6. Intellectual Property

6.1 Service Ownership

Kaiva retains all rights to our platform, software, and proprietary technology.

6.2 AI-Generated Content

You retain rights to AI-generated content created through our Service, subject to the limitations and disclaimers herein. However, we do not guarantee the originality or intellectual property status of AI-generated content.

6.3 User Content

You retain rights to content you input, but grant us necessary licenses to provide the Service.

7. Limitation of Liability

7.1 Disclaimer of Warranties

7.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAIVA SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Damages resulting from AI-generated content or decisions based thereon
• Loss of data, profits, or business opportunities
• Service interruptions or technical failures

7.3 Maximum Liability

Our total liability to you for any claims shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

8. Indemnification

You agree to indemnify and hold Kaiva harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Content you submit or generate
• Your violation of any third-party rights

9. Service Availability

9.1 Uptime

While we strive for high availability, we do not guarantee uninterrupted service. AI providers may experience downtime or rate limiting.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.

10. Termination

10.1 Termination by You

You may terminate your account at any time through your account settings.

10.2 Termination by Us

We may terminate or suspend your access for violations of these Terms or for any reason with reasonable notice.

10.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our data retention policies.

11. Governing Law and Disputes

11.1 Governing Law

These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles.

11.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with [Arbitration Rules].

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Continued use after changes constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

14. Contact Information

For questions about these Terms, contact us at:

Support: support@kaiv.ai

15. Additional Provisions

15.1 Age Requirements

You must be at least 13 years old to use the Service. Users under 18 require parental consent.

15.2 Export Controls

The Service may be subject to export control laws. You agree to comply with all applicable regulations.

15.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

By using Kaiva, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.